There is a 2-year right of complaint in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacture.
The complaint does not apply to errors or damage caused by incorrect operation of the product / service.
You must create a complaint if you either:
- Received a wrong item.
- Received a defective item.
- Received a defective item and the defect did not arise as a result of incorrect use.
Sadea ApS will cover any return costs to a reasonable extent.
For returns, contact and send to:
Goldbæk All 38
Packages sent on cash on delivery are not accepted.
If a refund has been agreed, please send your bank details so we can transfer it agreed amounts.
Right of cancellationThere is a 14-day full right of return on goods purchased in our webshop.
< span data-sanitized-data-mce-fragment="1">The period is calculated from the day you receive the order.
Return costs are your own responsibility.
Cancellation must be notified to us no later than 14 days after the purchase and from the cancellation you must return the shipment no later than 14 days after.
The notification must be given per mail at firstname.lastname@example.org. In the message, you must make us clearly aware that you wish to exercise your right of cancellation.
You are only liable for any deterioration in the value of the goods due to handling other than what is necessary to establish the nature, characteristics and way of functioning of the goods . In other words – you can try the product in the same way as if you tried it in a physical store.
If the item has been tried on in addition to what is described above, we consider it used, which means that if you cancel the purchase, you will only receive part or none of the purchase amount returned, depending on the commercial value of the goods.
To receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the item, but not actually use it.