Trading conditions

General Terms and Conditions

The provider of the website www.safesprayer.dk is:

Sadea ApS, CVR: 42297712, Goldbæk Alle 38, 6000 Kolding, Denmark.

Safesprayer.dk uses the law on consumer purchases and distance sales agreements. When you accept a purchase from us, you agree to our general terms and conditions in effect at the time and thereby confirm that the information you provide is correct. To place an order, you must be of legal age, 18 years of age, or have the consent of a parent or guardian.

Our terms and conditions of purchase are subject to change and we have the right to unilaterally change these terms and conditions. Any changes that we make will be effective after the changed terms and conditions are made available on our website.

Information about Safesprayer.dk

Business registration number: (CVR) 42297712.
E-mail: info@safesprayer.dk.
 Telephone customer service: +45 20 27 20 65.
Opening hours customer service:Monday to Thursday at 08.00 - 16.00 and Friday at 08.00 - 14.00.

Contact form can be found here.

Prices

Prices include VAT on this webshop unless otherwise stated - prices do not include shipping and other costs. Safesprayer reserves the right to adjust list prices without notice.  

Delivery

We always strive to deliver your order quickly and efficiently, which is why we have carefully selected the best, fastest and safest delivery methods and distributors on the market to deliver your order.

We offer the following delivery options:

  • GLS Private
    You can have your package delivered to your home address with GLS. You just need to specify the address where the package is to be delivered.
    The price depends on the order size and applicable discounts and offers.
  • DAO Private
    You can have your package delivered to your home address with DAO. You just need to specify the address where the package is to be delivered.
    The price depends on the order size and applicable discounts and offers.

Please note whether your order is shipped with GLS or DAO depends on the order size and total weight. You will receive an email shortly after your order with information regarding the shipping of your products and which provider is responsible for the delivery.

Payment

Sadea ApS (CVR: 42297712) accepts payment with VISA, Mastercard and Maestro. Payment will only be debited from your account when the item is dispatched.

All amounts are in Danish kroner (DKK) and include VAT.

Sadea ApS uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

Safesprayer.dk is open 24 hours a day, so you can always shop with us. To shop, add the desired items to your shopping cart and then proceed to checkout, where you can easily and securely pay for your order.

When your order has been completed and approved, you will receive a written order confirmation to the e-mail address you entered at checkout. All orders are considered binding. If you have placed an order by mistake, you must therefore contact us immediately.

Safesprayer.dk can choose to cancel an order if it is not possible to deliver an item. You will be notified if this happens. 

Complaint

There is a 2-year right of complaint in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacture.

The complaint does not apply to errors or damage caused by incorrect operation of the product / service.

You must create a complaint if you either:

  • Received a wrong item.
  • Received a defective item.
  • Received a defective product, and the defect did not arise as a result of incorrect use.

Sadea ApS will cover any return costs to a reasonable extent.

For returns, contact and send to:

Sadea ApS
Goldbæk Alle 38
6000 Kolding

Packages sent on cash on delivery are not accepted.

If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.

Right of withdrawal
There is a 14-day full right of return on goods purchased in our webshop.
The period is calculated from the day you receive the order.

Return costs are your own responsibility.

Cancellation must be reported to us no later than 14 days after the purchase and from the cancellation you must return the shipment no later than 14 days after.

The notice must be given per mail at info@safesprayer.dk. In the message, you must make us clearly aware that you wish to exercise your right of cancellation.

You are only liable for any deterioration in the value of the goods, which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words – you can try the product in the same way as if you tried it in a physical store.

If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.

In order to receive the entire purchase amount back, you must therefore do the same as you can in a physical store. You may test the item, but not actually use it.

Sign up for newsletter from Safesprayer

By signing up for the newsletter, you consent to Safesprayer sending you marketing per e-mail regarding products marketed and sold directly by Safesprayer. You also consent to receive service emails about interrupted order processes.

Customer Service

Depending on what the inquiry is about and how you contact us (via phone, chat or email), we need to know who you are, which product you have purchased and your address or telephone number. We process the information obtained about e.g. name, purchase history and contact information (email, phone number) so we can help you. Depending on what the inquiry is about, the basis for our processing of the information is the agreement with you, cf. GDPR article 6, b) or our legitimate interest in being able to handle your inquiry in an appropriate way, cf. GDPR article 6, f) ). If the basis for the processing is based on the latter, we have assessed that we have a legitimate interest in processing your personal data so that we can answer your questions as best as possible, and that this interest outweighs the disadvantage for you when you contact us and requests this service.

Complaints

If you have a complaint about a product bought in our webshop, you can send a complaint to:

Center for Complaint Resolution
Nævnenes Hus, Toldboden 2
8800 Viborg

You can complain to the Center for Complaint Resolution via the Complaint Portal for Nævnenes Hus: https://kpo. naevneneshus.dk/

To be able to complain, the product or service you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000

If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.

The platform can be found here: http://ec.europa.eu/odr
If you submit a complaint here, you must provide our e-mail address: info@safesprayer.dk

Cookies

Cookies are used on safesprayer.dk, which are used to adapt and improve our content - we only use necessary cookies.

Cookies are a text file which is saved on your computer, mobile etc. accordingly for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain harmful code such as viruses.

When you visit the website, we automatically register the name of your internet provider, the latest website you come from, the pages you visit with us, as well as the length and date of your visit. We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click on (interests). To the extent that you give explicit consent to this and enter the information yourself, the following are also processed: Name, telephone number, e-mail, address and payment information. This will typically be in connection with the creation of a visit, login or purchase.

Safesprayer uses the information in cookies to improve the website.

If you do not want information to be collected, you should delete your cookies and refrain from further use of the website.

If you delete or block cookies, you may risk that the website does not function optimally and that there is content that you cannot access.

Personal data

Personal information is all kinds of information that to one extent or another can be attributed to you. When you use sanneteute.dk, we collect and process a number of such information. The information is kept for the period of time permitted by law and we delete it when it is no longer necessary. The period depends on the nature of the information and the background for storage. It is therefore not possible to specify a general time frame for when information is deleted.

We have taken technical and organizational measures against your information being accidentally or illegally deleted, published, lost, degraded or coming to the knowledge of unauthorized persons, misused or otherwise processed in violation of the law.

The information is used to identify you as a user and show you the ads that are most likely to be relevant to you, to register your purchases and payments, and to be able to deliver the services you have requested, such as send a newsletter. In addition, we use the information to optimize our services and content.

Safesprayer collects your name and email address in order for you to use the contact form on the website.

We store your data with our supplier of online software for sending contact forms.

We secure your personal information and rights via a data processing agreement with our supplier.

You can always ask to know which of your information we have lying around, and you can always ask that we delete all your information completely. Write to info@safesprayer.dk if you wish.

We secure your personal information and rights via a data processing agreement with our suppliers of our payment solutions on the website. We ourselves do not have access to see your card information. All prices are in Danish kroner.

We take the protection of your personal data seriously and ensure that we comply with the rights you have according to personal data legislation, including how long data must be stored. There is an ongoing assessment of the risk that our data processing would negatively affect your rights.

When we process personal data about customers and others as part of the operation of our business, we are considered either data controllers or data processors. Whether it is one or the other depends on the specific situation.

When we handle personal data about or for you as a customer, we do so to solve a task that you have asked us to solve for you. We collect and process the necessary and relevant personal data.

We only save the information that you provide to us yourself when entering into a collaboration where an invoice must be sent.

The personal data that must be disclosed is solely for use so that we can deliver a satisfactory product and thus a better service.

We save e.g. the following personal data, where these are necessary, in order to send the invoice:

  • Name
  • Address
  • Email address
  • Telephone number
  • CVR number
  • Activity log, so we have control over where in the process the customer is
  • Information about which systems the customer uses, and possibly access to this if necessary

The information is stored in relevant systems via a data processing agreement with our suppliers, where these are to be used.

All invoices will be clearly marked with payment information and due date, which corresponds to net cash, unless otherwise stated.

Any emails with information about the customer, or physical notes containing information of a personal nature, are deleted/shredded immediately after registration in relevant systems. We encourage our customers to ensure an encrypted transmission of personally sensitive information to us.

If you want Safesprayer to delete all information about you and your company, write to info@safesprayer.dk.

 

The terms and conditions were last updated on 21/09/2022.